CRM AND ERP SOFTWARE
At Seftali Agency, we develop and integrate CRM and ERP software for businesses in Samsun, bringing customer relationships, sales tracking, stock and accounting together in one structure.
CRM AND ERP SOFTWARE SOLUTIONS
CRM software keeps your entire relationship with customers, including contact history, quotes and sales opportunities, in one place. ERP software connects internal processes such as stock, purchasing, accounting and production. Used together, they stop information from getting lost between departments.
Instead of forcing a ready-made package onto your business, we first study how you actually work. Depending on your need, we build custom software from scratch or integrate your existing systems, creating a structure that is secure, easy for your staff to use and ready to grow.
WHAT DOES IT BRING TO YOUR BUSINESS?
Using one organized system instead of scattered spreadsheets and separate programs speeds up daily work and lets you make management decisions based on more reliable data.
WHAT WE OFFER
Our CRM and ERP service covers setup and use of the system, from customer management to stock and accounting, reporting and training.
HOW IS THE PROJECT MANAGED?
PROCESS ANALYSIS
We review your sales, stock and accounting processes along with the tools you use and identify where things slow down. Deliverable: Analysis report and goals.
SCOPE AND PLANNING
Modules, user permissions, reporting needs and integrations are defined. Deliverable: Scope document and project timeline.
DESIGN AND PROTOTYPE
Screens and workflows are designed around how your staff already work. Deliverable: Prototype submitted for approval.
DEVELOPMENT AND INTEGRATION
Modules are built, and data connections and automations with existing systems are set up. Deliverable: Working test version.
TESTING AND TRAINING
Trials are run with real data, gaps are fixed and your staff receive training. Deliverable: Approved version and training.
LAUNCH AND SUPPORT
The system goes live, support is provided in the first period and maintenance options are offered. Deliverable: Your live CRM and ERP system.
At the end of every stage a deliverable is handed over and submitted for your approval. This way you always know where the project stands, and we move on to the next stage only with your approval.
CRM AND ERP SOFTWARE FOR BUSINESSES IN SAMSUN
Many businesses in Samsun, across production, trade, healthcare, construction and services, still track customers and stock in separate spreadsheets. As headcount and order volume grow, keeping that up becomes harder. CRM and ERP software keeps information in one place and up to date.
We set up systems that suit businesses in different parts of Samsun, from Ilkadim, Canik and Tekkekoy to Bafra and Carsamba. So that companies searching for "Samsun CRM software" or "Samsun ERP software" can find us, we also prepare our service pages to be search engine friendly.
COMMON CRM AND ERP MISTAKES
- Buying a ready-made program without analyzing processes and forcing the business to fit it
- Trying to launch every module at once and overwhelming the staff
- Opening the system without training, which pushes people back to old spreadsheets
- Keeping accounting, stock and sales data in systems that are not connected
- Not defining reporting needs up front and trying to collect the data later
FREQUENTLY ASKED QUESTIONS
?Where should I start if I want CRM and ERP software in Samsun?
Tell us which tools you use today, which tasks take the most time and which reports you need. That is enough to begin, and we define the scope and priorities together during discovery.
?What is the difference between CRM and ERP?
CRM manages customer relationships, quotes and the sales process. ERP covers internal processes such as stock, purchasing, accounting and operations. Depending on your need, they can be set up together or separately.
?Can the data in our current programs be transferred?
In most cases, yes. Customer, product and account data from your current spreadsheets or programs can be cleaned up and moved into the new system. The scope becomes clear in discovery, based on the data format.
?Can I get training and support after setup?
Yes. We train your staff on how to use the system. After launch we also offer maintenance options for technical support, updates and adding new modules, planned together according to your needs.